Customer Charter

1. To review and process payments as follows within 21 working days from the date of receipt of complete documents:

• Service Pension
• Service Reward
• Rest Leave Replacement Benefits (RLRB)
• Mobilization Service Termination Allowance (MSTA)
• Disability Benefits
• Death Benefits for Dependents of Military Personnel who die in service

2. Applications for the JHEV ATM Welfare and Education Assistance Scheme will be processed within 3 to 6 months from the date of receipt of complete applications.

JHEV ATM Welfare and Education Assistance Scheme:

• Cost of Living Assistance
• Schooling Assistance
• Higher Education Institution (HEI) Admission Assistance
• Patient Equipment Assistance
• Natural Disaster Assistance