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2025 Statistics
2025 Customer Charter Achievement Report
Jan
Jan
| No | Services | Within The Allocated Time/Customer Charter Standards | Exceed The Allocated Time/Customer Charter Standards | Total Services | |||
|---|---|---|---|---|---|---|---|
| Total complies with the standard | % Complies with the standard | Total does not comply with the standard | % Does not comply with the standard | ||||
|
1. |
Reviewing and processing payments 14 working days with complete document receiving: | ||||||
| a) Service Pensions | 282 | 100% | - | - | 282 | ||
| b) Service Gratuities / short service commissions | 276 | 100% | - | - | 276 | ||
| c) Repair of Vacation Leave | 368 | 100% | - | - | 368 | ||
| d) Mobilization Service Termination Allowances | 15 | 100% | - | - | 15 | ||
| e) Disability Benefits (Pension & Gratuity) | 13 | 100% | - | - | 13 | ||
| f) Death Benefits to Dependents of Military Personnel Death Occurs in Service (Derivative Pension, Gratuities& Repair of Vacation Leave) |
27
|
100% |
- |
- |
27
|
||
| 2. | The JHEV ATM Welfare and Education Assistance Scheme application will be processed within 3 months of receiving the completed application. | ||||||
| a) Cost of Living (BSH) | 419 | 100% | - | - | 419 | ||
| b) Cost of Living 2 (BSH2) | 1 | 100% | - | - | 1 | ||
| c) Cost of Living 3 (BSH3) | 282 | 100% | - | - | 282 | ||
| d) Education (BSK) | 17 | 100% | - | - | 17 | ||
| e) Higher Education Institutions (IPT) | 853 | 100% | - | - | 853 | ||
| f) Patient Equipment (BPP) | 66 | 100% | - | - | 66 | ||
| g)Disaster/Emergency (BBA) | 22 | 100% | - | - | 22 | ||
Feb
Feb
CONTENT IS BEING UPDATED
Mac
Mac
CONTENT IS BEING UPDATED
April
April
CONTENT IS BEING UPDATED
May
May
CONTENT IS BEING UPDATED
June
June
CONTENT IS BEING UPDATED
Jul
Jul
CONTENT IS BEING UPDATED
Aug
Aug
CONTENT IS BEING UPDATED
Sept
Sept
CONTENT IS BEING UPDATED
Oct
Oct
CONTENT IS BEING UPDATED
Oct - Dec
Nov
CONTENT IS BEING UPDATED
Dec
Dec
CONTENT IS BEING UPDATED
Online Transaction Statistics
| No. | ONLINE SERVICES | TOTAL TRANSACTIONS FOR 2025 | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Total | ||
| 1 | Veteran Card Application Status | 1,944 | ||||||||||||
| 2 | Online Feedback | 1,245 | ||||||||||||
| 3 | Welfare Application Status | 1,660 | ||||||||||||
Monthly Pension Recipient Statistics
Year 2025
| 135Month | Service Pension | Derivative Pension | Non-Pension |
|---|---|---|---|
| January | 114,991 | 31,290 | 72,924 |
| February | |||
| March | |||
| April | |||
| May | |||
| June | |||
| July | |||
| August | |||
| September | |||
| October | |||
| November | |||
| December |
Government Open Data
The data related to JHEV available on the Malaysia Open Data Portal is as follows:
HEALTH TREATMENT INCENTIVE RECIPIENT STATISTICS THROUGH JHEV
PENSION RANGE STATISTICS ACCORDING TO GENDER, SERVICE PENSION AND PUBLICATION PENSION
DEATH STATISTICS OF PENSION RECIPIENTS ACCORDING TO GENDER AND MONTH
HEALTH TREATMENT INCENTIVE RECIPIENT STATISTICS THROUGH JHEV
PENSION RANGE STATISTICS ACCORDING TO GENDER, SERVICE PENSION AND PUBLICATION PENSION
DEATH STATISTICS OF PENSION RECIPIENTS ACCORDING TO GENDER AND MONTH
