Veterans can submit their application and supporting documents via email/mail. Complete applications received will be reviewed to verify the applicant's eligibility and are subject to the Registrar's approval, which is the Director-General of the ATM JHEV. The application status will be communicated via phone/letter, or you can contact the Veteran Card Unit at the following numbers: 03-2050 8111 / 03-2050 8078 / 8119.

Veterans can submit their application via email/phone/mail. The Veteran Card will be sent by post. You can contact the Veteran Card Unit at the following numbers: 03-2050 8111 / 03-2050 8078 / 8119.

Veterans can submit a request for review via email or phone. The status of the Retirement Benefits payment will be reviewed and communicated via email/phone. Alternatively, you can contact the Benefits Adjustment Unit at 03-2050 8109 / 8128.

The next of kin can submit the application via email or phone. The status of the application will be notified via email/phone, or you can contact the Benefits Adjustment Unit at 03-2050 8109 / 8128 and the Death Benefits Unit at 03-2050 8126 / 8133 / 8145.

Next of kin can contact the Inspectorate Unit via WhatsApp at 016-4310182 or by email to forward the necessary documents for payment purposes. The application status will be communicated via email/phone, or you can contact the Inspectorate Unit for WTD/Other matters at 03-2050 8140 / 8141.

Medical and Travel Claims. Applicants can submit claims by downloading the claim form from the JHEV website or directly contact the Medical Unit via WhatsApp at 019-359 4635 for a soft copy of the medical claim form. Documents can be submitted via mail/WhatsApp/email for approval letters. For applicants/companies wishing to submit original receipts/invoices for payment purposes, these can be placed in the document submission box outside the OSC counter.

GL. Veterans can submit their application via email or phone. The GL will be emailed after review and eligibility is confirmed.

You can contact the Medical Unit as follows:

i. Dialysis Unit: 03-2050 8081

ii. Medical Equipment Unit: 03-2050 8122

iii. Pharmacy Unit: 03-2050 8075

iv. Mobile (WhatsApp only): 019-359 4635

"Veteran" refers to a Malaysian citizen who has served full-time and has never been retired or dismissed from service due to misconduct in any of the following forces:

• The Regular Force of the Malaysian Armed Forces (ATM);
• The voluntary forces conscripted full-time by the Malaysian Armed Forces, regardless of service duration;
• Force 136;
• The British Army personnel who served in Malaya, Malaysia, or Singapore; and
• The Sarawak Rangers.

Their number is estimated to be around 300,000 people. On average, about 5,000 regular members of the Malaysian Armed Forces (ATM) leave service each year.

The ATM Veterans Affairs Advisory Council (MPHEV) at the national and state levels serves as a platform to identify issues and suitable solutions to be implemented by JHEV at both the national and state levels. This is because the MPHEV is composed of both government bodies and private sector representatives.

The National MPHEV is chaired by the Minister of Defence, while the State MPHEV is chaired by the relevant State Government EXCO member.

In addition to the assistance schemes provided by JHEV, ATM Veterans are eligible for free medical treatment at government hospitals/clinics, according to the criteria outlined by the Ministry of Health. ATM Veterans are also given a 50% discount on KTM fares (Intercity & ETS).

All former soldiers categorized as ATM Veterans (refer to the definition of ATM Veteran) are automatically considered members of the ATM Veterans Association. The Veteran Card is issued as identification to confirm you are an ATM Veteran.

ATM Veterans are eligible for free treatment at IJN, provided they are first examined by any government hospital and subsequently referred to IJN for further examination/treatment.

PERHEBAT serves as a training and course center for prospective soldiers and ATM Veterans.

Meanwhile, JHEV acts as a 'One Stop Agency' for the management of:

- ATM Retirement Benefits Payments

- Welfare Assistance

- Entrepreneurial Development and Socioeconomics

- Veteran Association Registration

- Second Career Opportunities

Any hospital/clinic administered by the government, including any university hospitals and other Federal Medical Foundations. (RSAT and HAT are included in this definition).

None of them are ATM Veterans as defined. This means that JHEV does not have the authority to address their issues.

JHEV recognizes associations/organizations/clubs established by ATM Veterans, as long as they are registered with JHEV in accordance with the Veterans Act 2012.

ension statements can be obtained online at the page vibes.jhev.gov.my.. Starting from January 15, 2019, users are required to re-register in order to obtain their respective pension statements.

If applying for the first time, a copy of the Service Record Book is required to update your information in the JHEV system. However, your application will still be processed even without a copy of the Service Record Book if you are a pensioned veteran.

Veteran:

• Malaysian citizens categorized as ATM Veterans (refer to the definition of ATM Veteran)

• Former ATM Members

  • Malaysian Armed Forces (ATM) personnel who have served for at least 3 years
  • ATM Reserves who were conscripted full-time (served at least one year)

• Former Non-ATM Members

  • Force 136
  • British soldiers who served in Malaya/Singapore
  • Sarawak Rangers

Dependents:

• ATM Veteran

  • Self
  • Wife/Husband: The legally married spouse, who was registered during service and whose name appears in the Service Record Book and the ATM Veteran Card.
  • A spouse married after the veteran’s service is only eligible for medical benefits as long as the ATM Veteran is alive. If the veteran has passed away, the eligibility period is 20 years from the veteran's retirement date.

• Children considered dependents are the veteran’s biological children, including adopted children, stepchildren, and illegitimate children who are fully supported by the ATM Veteran, subject to the following age limits:

  • Under 18 years old
  • Under 21 years old if still studying
  • For those with disabilities:
    • Brain disability or physical disability
    • The disability is permanent
    • Unable to support (maintain) themselves
    • The disability must have occurred before reaching 21 years old
      Note: For members/officers appointed before May 16, 1986, the condition "disability must occur before 21 years old" does not apply, except in cases of mental disorders.

• Non-ATM Veterans

  • Self
  • Wife/Husband

Some of the common issues faced by military personnel after retirement are as follows:

• Financial Management
• Divorce
• Retirees who are bankrupt/incarcerated
• Appointment of a legal representative

Disability Benefits are only paid for injuries/disabilities related to duties performed during service. Please click here for more information regarding Disability Benefits.

If a veteran passes away, the eligible family members will receive Death Benefits from JHEV.

Please click here for more information.

This benefit can be granted to officers and personnel who have completed the required service period on their respective Last Day of Service (TTP), or to officers/personnel who pass away (paid to dependents) while still in service with the ATM, except for officers who are dismissed due to misconduct or personnel who are dismissed for disciplinary reasons.

The accumulated annual leave balance must consist of leave that could not be utilized in the current year for the sake of service requirements (maximum of 150 days only).

If you have lost your Veteran Card, please take the following steps:

1. Report the loss at the nearest police station.
2. Complete the Veteran Card application form, which can be obtained from the nearby JHEV state office or downloaded from the JHEV website, or click here to download the application form. 
3. Please submit the completed form along with the following documents:
   
   1. Police report
   2. Copy of your service record book
   3. Copy of your and your spouse’s identification cards
   4. Copy of your marriage certificate
   5. One passport-sized photo

Send the form and the documents to the JHEV State office or directly to JHEV ATM for further processing.

If you have any questions or concerns, please contact the Veteran Card Unit staff at 03-2050 8111.

Eligibility for Welfare Assistance:

• Veterans of the Malaysian Armed Forces (ATM) (regular members of the Malaysian Armed Forces, British Armed Forces, Force 136, Sarawak Rangers, and former full-time Territorial Army personnel) (with at least 1 year of service).

• Widows of ATM Veterans.

• Orphaned children of ATM veterans, aged 18 years and below, or until the completion of their first-degree studies, whichever comes first.

Exceptions:

• Those who have been discharged for disciplinary reasons.

• Wives married after the veteran’s service, including dependents.

JHEV provides assistance for entry into public universities (IPTA) and government polytechnics only.

The Patient Equipment Assistance Scheme is not subject to the same conditions as other assistance schemes and is available to both pensioned and non-pensioned veterans. This scheme is open to all veterans and is based on a doctor's certification of the need for the equipment.

All applications must be accompanied by a medical memorandum from a government doctor to verify the need for the equipment. Photographs of the patient's condition can be included to support the need for the equipment.

Yes. The School Assistance Scheme has two levels: primary school and secondary school.

If your child has completed primary school, you will need to apply again for the assistance at the secondary school level.

The School Assistance is only provided for one child per family.

The Living Allowance can be applied for by a legal guardian.

The ceiling limit for the Patient Equipment Assistance Scheme is RM5,000. JHEV will reimburse the amount if the veteran has purchased the medical equipment recommended by a government medical officer, along with a valid purchase receipt.

The Schooling Assistance applications are open from the beginning of the year until the end of February. If an application is received after this deadline, it will be carried over and processed for the following year.

The Cost of Living Assistance Scheme is for veterans or their dependents who have an income below the Poverty Line Income (PGK), are disabled or permanently incapacitated, or are elderly with no fixed income. If you do not meet these criteria, you may not qualify for the assistance.

After receiving the first cheque for the Cost of Living Assistance from JHEV, the recipient needs to submit a confirmation letter of receipt of the cheque along with a copy of their bank account book (BSN or Affin only) to the nearest JHEV State Branch or directly to the JHEV Welfare Division in Kuala Lumpur.

This is to allow the JHEV Welfare Division to update the recipient's information in their database. Once updated, the assistance will be credited monthly into the recipient's bank account.

The Disaster Assistance Scheme provides financial aid to help veterans or their widows in the event of a disaster that damages the structure of their home, whether it belongs to the veteran, their spouse, or widow.

Disasters are categorized based on natural factors such as floods, landslides, storms, or fires. To apply, the following documents are required:

1. Police report – to confirm the occurrence of the disaster.
2. Confirmation from the village head – to validate the situation.
3. Fire department report (if applicable) – to support the claim.
4. Photographs – to help substantiate the damage.

Next, fill out the Disaster Assistance application form and submit it to the nearest JHEV office.

You can download the form here.

There are five welfare assistance schemes under JHEV ATM, which veterans can apply for:

1. Skim Bantuan Sara Hidup (BSH) - Life Support Assistance Scheme
2. Skim Bantuan Peralatan Pesakit - Patient Equipment Assistance Scheme
3. Skim Bantuan Persekolahan - Schooling Assistance Scheme
4. Skim Bantuan Bencana Alam - Natural Disaster Assistance Scheme
5. Skim Kemasukan IPT - Higher Education Admission Assistance Scheme

The application forms for these welfare assistance schemes can be obtained from the official JHEV ATM website – Bantuan Untuk Veteran ATM here.

All application forms must be submitted to the JHEV Branch office based on the applicant's state of residence as follows:

All application forms must be complete with comments from the Director of the respective JHEV Branch/State. If the form is incomplete, it will be returned to the relevant JHEV Branch/State for further review and comments.

Applicants can contact their respective JHEV Branch/State office for any inquiries related to welfare schemes.

However, if the application has already been processed by the JHEV Branch/State office, applicants can contact the Welfare Division at the hotline numbers 03-26976600 or 03-20508000, or the following extension numbers:

During the Movement Control Order (PKP), the additional documents can be submitted via postal mail or email to the respective JHEV Branch/State office or the Welfare Division of JHEV ATM (depending on which party requested the additional documents).

Additionally, for the Welfare Division of JHEV ATM, any additional information or feedback can be submitted via email to jhev.kebajikan@mod.gov.my.

During the Movement Control Order (PKP), any face-to-face meetings must go through an appointment process first.

BSH is a monthly financial aid to ease the cost of living burden for Veteran ATM or their dependents whose household income is below the prescribed Poverty Line Income (PGK). The assistance amount is RM300.00 per month for a period of 3 years. This assistance will be automatically terminated if the applicant passes away or becomes ineligible for any reason.

The eligibility requirements for this assistance are as follows:

a. Veteran ATM aged 60 and above with household income below the prescribed PGK or Per Capita PGK, or

A Veteran ATM aged 60 and below with a medical condition that prevents employment (as proven through a certificate from the Government Hospital Medical Board stating inability to work), and with household income below the prescribed PGK or Per Capita PGK, or

A Veteran ATM with a disability (registered with JKM) and with household income below the prescribed PGK or Per Capita PGK;

b. Widows with household income below the prescribed PGK or Per Capita PGK, regardless of age. If remarried, they are not eligible to apply.

c. Orphans aged 18 years or below, or 23 years or below (if still studying), with household income below the prescribed PGK or Per Capita PGK.

The Poverty Line Income (PGK) is the income level of a household set by the Economic Planning Unit, Prime Minister's Department (EPU, JPM), as a measure of poverty status. The Per Capita PGK is the average income rate based on the number of household members.

Currently, for the purpose of applying for JHEV ATM welfare schemes, the applicable rate is the current Average Household Poverty Line Income (PGK) of RM980.00 per month, or the current Per Capita Poverty Line Income (PGK) of RM300.00 per month.

Yes, you can. Applicants must submit a completed JHEV ATM Welfare Scheme Application Form to their respective JHEV Branch/State office after the 3-year period has ended. The application will be considered if eligible.

Yes, you can. Applicants must provide complete and accurate information about the monthly assistance received in the JHEV ATM Welfare Scheme Application Form. The application will be considered if eligible.

Applicants will receive the assistance in their bank account within one to two months after the application is approved. During the period of receiving the assistance, applicants must promptly inform the JHEV State Office/Welfare Division of JHEV ATM if there is any change in their bank account to avoid payment issues.

The veteran must immediately inform the JHEV State Office/JHEV ATM (headquarters) about this and provide updated information, including their new residential address, household details, and new bank account information in the foreign country. If they pass the re-assessment for the Cost of Living Assistance, payments will continue through the new account.

The veteran must immediately inform the JHEV State Office/JHEV ATM (headquarters) about this matter and provide updated information such as their new address, household details, and new bank account information in the foreign country. If they pass the re-assessment of the Cost of Living Assistance, payments will continue through the new account.

This scheme provides one-time financial assistance to ATM veterans, their spouses, and dependents to purchase supportive medical equipment such as wheelchairs, canes, beds, mattresses, and others. The assistance amount is a maximum of RM5,000, based on the type of equipment requested.

The eligibility criteria for this assistance are as follows:

1. Veteran - Must be a holder of the Veteran Card
2. Not dismissed due to disciplinary reasons.
3. ATM Veteran's Widow – Must have been married during the veteran's service.
4. Veteran's Orphaned Child – Must be under 18 years old.
5. Each family is eligible for assistance for only one child attending school.

Yes, the family can apply for reimbursement within one year from the date of purchase. For further information, you can contact the JHEV Branch/State office.

No. The equipment is intended for the applicant's use. If any of his dependents have the same health condition and the doctor recommends that they receive the same medical equipment, a new application must be made in the name of the ATM veteran's dependent.

Each application will be considered in a special meeting, which is also attended by an appointed government medical doctor. The type of equipment and price rate are determined based on the type of illness and medical reports/additional documents, if necessary. The applicant will be reimbursed or supplied with the appropriate medical equipment based on this determination.

Applicants can contact their respective JHEV Branch/State office for any inquiries related to welfare schemes.

However, if the application has already been processed by the JHEV Branch/State office, applicants can contact the Welfare Division via the hotline at 03-26976600 or 03-20508000, or through the following extension numbers:

This scheme provides financial assistance to support the children of ATM Veterans who are financially disadvantaged in continuing their education at the primary and secondary/vocational levels. The assistance is provided for the duration of their schooling at these levels. The assistance rates are as follows:

1. Primary level – RM500 per year
2. Secondary/vocational level – RM700 per year

The eligibility criteria for this assistance are as follows:

1. Veteran - Must be a holder of the Veteran Card, aged 45 and above, with an income below the current Poverty Line Index (PGK) for Average Household or Current Per Capita Poverty Line Index (PGK) as set.
2. Not dismissed due to disciplinary reasons.
3. ATM Veteran's Widow – Must have been married during the veteran's service.
4. Veteran's Orphaned Child – Must be under 18 years old.
5. Each family is eligible for assistance for only one child attending school.

The assistance rate is recommended based on the longest duration or the highest rate that the applicant can receive. For example:

Year 1 – RM500 x 6 years (up to Year 6) = RM3,000.00

Form 2 – RM700 x 4 years (up to Form 5) = RM2,800.00

Vocational – RM700 x 5 years (up to the age of 19) = RM3,500.00

 ## The applicant will be approved for RM700 per year for the child studying in Form 3 at the vocational school.

No, only one application is allowed per family.

No, only the veteran cardholder can apply if they are still alive. You may ask your ex-husband to submit the application if he is eligible.

Applicants can contact their respective JHEV Branch/State office for any inquiries related to welfare schemes.

However, if the application has already been processed by the JHEV Branch/State office, applicants can contact the Welfare Division via the hotline at 03-26976600 or 03-20508000, or through the following extension numbers:

This scheme provides one-time financial assistance to ease the burden and hardship experienced by ATM Veterans due to natural disasters such as storms, fires, and others that cause structural damage to their residence, making the house unsafe or uninhabitable for the applicant and their dependents.

The eligibility criteria for this assistance are as follows:

1. Veteran - Must hold a Veteran Card.
2. Not dismissed due to disciplinary reasons.
3. Veteran must reside in the affected residence.
4. Veteran's Widow – Must have been married during the veteran's service. If remarried, they are not eligible to apply.
5. Applications must be submitted within one year from the date the natural disaster occurred.

The structural damage will be assessed by a Civil Engineer (JKR) who is appointed. The damage assessment will only involve the residential structure of the house and does not include furniture, electrical equipment, or the applicant’s vehicle. The assistance amount will be based on the assessment by the Civil Engineer for the relevant damage only.

Since the structural damage to the house has not occurred yet, the application cannot be considered. However, applicants are advised to notify the JHEV ATM Branch/State office for advisory services or to submit a written notice to the Director-General of JHEV ATM for his attention.

Fences, awnings, parking/garage areas, equipment storage, and other parts of the house that are not considered livable areas for the applicant are not classified as residential structures.

This scheme provides a one-time financial aid to ease the financial burden during registration for admission into Public Universities, Polytechnics, and selected Private Higher Education Institutions for the children of ATM Veterans.

The assistance rates are as follows:

1. RM1,000 for diploma-level studies.
2. RM1,500 for bachelor's degree-level studies.

1. Veteran: Must hold a Veteran Card.
2. Not dismissed due to disciplinary reasons.
3. ATM Veteran’s Widow: Must have been married during the veteran's service.
4. Age Limit for Children: Must not exceed 23 years at the time of registration.
5. Full-time studies within the country only.
6. Professional Study Programs: Not eligible for consideration.
7. Fully Government-Funded Training Programs: Not eligible for consideration.

Applicants must submit supporting documents verifying the child's registration at the time of application.

No. Currently, the assistance is only considered once for each applicant's child. This condition remains applicable as of now.

Applicants can contact their respective JHEV Branch/State office for any inquiries related to the welfare schemes.

However, if the application has already been processed by the JHEV Branch/State office, applicants can contact the Welfare Division via the hotline at 03-26976600 or 03-20508000, or through the following extension numbers:

Employers interested in sourcing labor from among ATM Veterans can contact JHEV at the address and contact numbers below:

Career and Socioeconomic Division
2nd Floor,
301, Medan Tuanku,
Jalan Tuanku Abdul Rahman,
50100 Kuala Lumpur
Phone: 03-20508027 / 8028

Employers should also outline the following details when offering any job vacancies in communication with JHEV:

• Job title
• Number of vacancies
• Qualifications or requirements needed
• Salary and allowances offered
• Other benefits such as insurance coverage, loans, accommodation, transportation, etc.
• Name of the HR officer or manager responsible for contact, along with their phone number, fax number, and complete employer address
• Any other relevant criteria, if applicable.

BKS receives job application registrations from ATM Veterans. It also receives job offers from employers.

• Accepts job offers from employers.
• Matches job offers with the eligibility criteria and requirements set by the employer.
• Submits nominations of ATM Veterans to employers.
• Schedules interview dates for ATM Veterans.
• Continuously monitors the progress of ATM Veterans and their employers.

The Career and Socioeconomic Division (BKS) of JHEV maintains communication with government agencies to discuss employment opportunities for ATM Veterans. Currently, JHEV has received job vacancies for Veterans from PDRM, RELA, and JAKIM. Further information regarding these job vacancies can be found on the JHEV website.

The types of jobs commonly offered to JHEV by employers are in the fields of security, driving, and electronics. Other job fields are subject to the vacancies available at the respective companies.

ATM Veterans selected to attend the Post-Transition course organized by PERHEBAT will only be charged RM10 per day if they require the facilities such as meals and accommodation provided by PERHEBAT. The course tuition fees will be fully covered by PERHEBAT.

ATM Veterans who are interested in applying for course financing must come in person to the JHEV headquarters (Career Guidance Division) and bring the following complete documents:

• A letter of application from the veteran requesting course financing.
• The offer letter along with the quotation (course fees).
• A copy of the Service Record Book.
• A copy of the Veterans' Card.
• A copy of the relevant certificates.

The application will then be processed for approval by the Director-General of JHEV. For more information, you can contact the Career & Socioeconomic Division at 03-20508027 / 8028.

ATM Veterans can apply to attend long-term courses but will be charged RM10 per day if they require PERHEBAT facilities such as accommodation and meals. The payment must be made at the time of registration at PERHEBAT.

JHEV does not provide agricultural land plots. What JHEV needs to do is conduct a survey of vacant land plots at the relevant land office. This department only issues a letter of support for the application.

JHEV does not provide project opportunities. ATM Veteran contractors are advised to review advertisements in major newspapers and take the opportunity to participate in those tenders.

To develop ATM Veterans involved in the relevant sectors, JHEV connects entrepreneurs with the relevant departments to obtain advisory services.

JHEV does not provide business loans. However, JHEV supports business loan applications made to lending institutions. For your information, JHEV acts as a Mentor for the BSN Microcredit Scheme, which provides business loans of up to RM 20,000.

All association affairs counters are CLOSED in accordance with the directive from the Honorable Prime Minister regarding the Movement Control Order (MCO).
If there are any questions regarding association affairs, they can be submitted via email at jhev.bahagiandasar@mod.gov.my or by phone at 03-2697 6600 / 03-2050 8000.

Applications can be made by submitting all documents by post to the following address:

Unit Hal Ehwal Persatuan,
Bahagian Dasar,
Jabatan Hal Ehwal Veteran ATM
301, Medan Tuanku, Level 2,
Jalan Tuanku Abdul Rahman,
50100 Kuala Lumpur.

The processing of applications and association-related affairs will continue as usual. Any form of payment can be made via post.

Associations ARE PROHIBITED from carrying out gatherings/conferences/annual general meetings until further notice.
This is in line with the Registrar's directive regarding the spread of the COVID-19 pandemic. This also takes into account the directive from the Director-General of Health, requesting all Malaysians to avoid any form of mass gathering or organizing gatherings in places that could result in the spread of COVID-19. Therefore, all activities should follow the Standard Operating Procedures (SOPs) issued by the National Security Council (MKN). Consequently, any meetings or association activities in person should be postponed until the situation improves.

Yes. This is in consideration of the MCO directive that prohibits any form of mass gathering. However, the management of meetings must comply with and be in line with the requirements of the association's constitution. All documentation related to the discussions must be available as proof that a meeting has taken place, as required by the constitution. This applies to organizations planning to conduct discussions and meetings using virtual or video call methods.

Yes, and it is encouraged. This is to avoid any physical gatherings and prevent the spread of the COVID-19 pandemic. It also aligns with the government's efforts to break the transmission chain of the virus. In this technological era, organizations should take the opportunity to leverage technology and no longer rely on conventional methods for managing their associations. The same applies to monthly meetings, committee meetings, or any form of meetings provided for in the association’s constitution.

Associations are encouraged to hold Annual General Meetings (AGMs) virtually using Webinar or video conferencing. The following are some commonly used applications that can be utilized:

• Microsoft Teams — maximum 300 participants, session limit of 24 hours.
• Google Meet — maximum 150 participants, session limit of 1 hour.
• Webex — maximum 100 participants, no session time limit.

The Registrar does not impose any conditions regarding the methods and procedures for conducting online meetings. However, all provisions such as meeting quorum, notice issuance, motions, presentation topics, and other related matters should comply with the provisions in the association's constitution. The meeting minutes must also be fully prepared and it is the association's responsibility to ensure that all necessary information is properly recorded as evidence of the meeting when submitting the Annual Statement to the Registrar of Associations in accordance with the Veterans Act 2012 [Act 740].

Registered associations can submit any inquiries via email at jhev.bahagiandasar@mod.gov.my or call 03-2697 6600 / 03-2050 8000.