Reopening of Customer Service Counters During the Movement Control Order (MCO) Phase (PKPB).

The JHEV ATM Customer Service Counter will reopen starting from 6 May 2020, subject to the terms and guidelines as outlined below:

Operating Hours:

• Time: 9.00 AM to 2.30 PM
• Monday to Friday (except public holidays). Kuala Lumpur & Selangor, Negeri Sembilan & Melaka, Perak, Pahang, Sabah, Sarawak (subject to current state government directives).
• Sunday to Thursday (except public holidays). Kelantan & Terengganu, Kedah, Penang & Perlis, Johor (subject to current state government directives).

Appointment Procedure:

• Appointments must be made one day in advance through the Call Centre and the purpose of the visit must be stated.

Important Guidelines:

• Customers are advised to visit only for essential matters to comply with the PKPB directive in preventing the spread of COVID-19.

Customer Service Counter Etiquette during PKPB:

1. Customer movement is subject to current authority instructions.
2. Cross-border travel between states is not allowed.
3. Maintain social distancing.
4. Customers must be in good health with normal body temperature.
5. Wear a face mask.
6. Record personal details before dealing at the counter.
7. Wash hands before and after handling transactions at the counter.